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*Existing in-field equipment must have a Flat Rate service call performed to return equipment to the manufacturers specifications to qualify for a Flat Rate Preventive Maintenance (PM) contract. BDS reserves the right to deny a PM contract if the equipment is beyond usable condition. |
How Can I purchase BDS Preventative Maintenance?
Call the BDS Customer Support Department at 1-800-777-0554.
- When you order your equipment, ask the Customer Service Representative to add the Preventive Maintenance contract to your order. One, two or three-year preventive maintenance contracts are available. Visits will be scheduled in six–month intervals. You’ll need to supply the following information: install location, address, phone number, contact person, model and serial number and calibration specifications.
- After you agree to purchase a Preventive Maintenance contract, BDS schedules the preventive maintenance visits by a BDS Service Support Representative.
- The Preventive Maintenance visit includes manufacturer recommended adjustments, repairs, and maintenance for your equipment.
BDS Service Support Representative can replace your water filter cartridges during the Preventive Maintenance visit if requested. *
Visits will be completed within 14 days of scheduled date. Cost will include all necessary parts required perform the Preventative Maintenance prescribed by the manufacturer. Cost excludes components not functional at the time of the PM visit.
*Cartridge cost not included.
More information you need to know…
- Excessive De-liming is not covered under our Preventative Maintenance Program. Our Service Support Representatives will apply a mineral & lime concentrated solvent that removes most problems but if our representative determines that a more substantial process is necessary he may recommend extensive cleaning. Excessive De-liming may require the equipment to be removed and taken off site. BDS may consider this service for you on a time and materials basis.
- Calibration of equipment volume, throw-weight and temperature can be performed during the Preventive Maintenance visit. The customer is responsible for providing BDS with the correct calibration specifications.
- Customer is responsible for notifying BDS of changes in equipment location. In the event a BDS Service Support Representative is dispatched to a location and the qualifying unit is no longer on site, the call will be considered complete.
Selection of Service Support Representative is at the sole discretion of BDS and is based on experience, skills and availability to meet customer demand at the time of the install.
Options at additional charge:
- Frequency of visits can be modified and is available at current rates.
- Copies of completed PM checklists are available at additional charge.
- Status reports of PM’s can be provided to customers on completed PM’s. Reports are provided for up to five contacts via e-mail. Additional charges may apply for faxed or posted copies.
- Web-based status reports will be available mid-2003 at no charge for customers with established accounts.
BDS stands for quality and reliability in beverage equipment. BDS programs continue that tradition
by providing all-around management of your service, installations, preventive maintenance and asset tracking for your equipment. You have access to the BDS network of Service Support Representatives to maintain your equipment, assuring continuing profitability for your beverage programs.
BDS Flat Rate Service Products
New BDS Service Products include the following:
- Installation
- Preventive Maintenance
- On-Demand Service Dispatch
- Asset Tracking
All these products offer published, predetermined pricing and service provided through our network of Service Support Representatives. |
